ISO 9000 refers to a group of international standards developed by professionals from around the world. These standards allow companies to create in-house quality standard systems and to monitor their existing quality systems. The standards were developed and are maintained by the International Organization for Standardization and are implemented in over 90 countries worldwide. The standards set within ISO 9000 are considered to be generic because they can apply to any business, product or service regardless of the industry. The International Organization for Standardization first developed standards for quality control in 1987 and has updated it twice since then. According to the organization, the standards were developed to enhance the growing global marketplace. With a set of standards that has met widespread acceptance, and people of all nations can recognize and understand their value. ISO 9000 has quickly become the leading set of standards for companies throughout the globe. Quality management saves time, money and ensures customers are satisfied. Because many managers ask the question, "What is ISO 9000?" ? many resources for information have become available. "9000" ? refers to five standards that are not specific to any particular company or industry. These standards do not reflect the quality of goods or service, but rather refer to the manner in which a company ensures its quality level. Registration and certification as compliant with ISO 9000 means that the company adheres to the rigorous set of standards as determined by an independent auditor. Employee relations, record keeping, product testing, and response to issues are among a few of the areas that are covered in ISO certification. Whether large or small, ISO 9000 standards have been widely accepted in nearly every developed country. Having a set of quality standards has shaped the new millennium's global marketplace and provides for enhanced customer service and employee relations. A company that has undergone ISO 9000 certification basically guarantees that they are true to their word. This gives customers and clients a sense of satisfaction and peace of mind. |
